Frequently Asked Questions
Below you’ll find answers to the most common questions our customers ask.
Orders & Payments
Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout. You can create an account for faster checkout or order as a guest.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay and Google Pay.
Q: Can I change or cancel my order after placing it?
A: Orders can only be modified or canceled within 24 hours of purchase. (providing your order has not been shipped) Please contact us immediately at info@coldprintsstore.com.
Q: Will my order come with a free Mystery Tee?
A: Providing the Free Mystery tee offer is live. Your order must be above the value of £30 before shipping costs.
Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, we ship worldwide! Shipping costs and delivery times vary by location and will be calculated at checkout.
Q: How long does shipping take?
A: UK Standard shipping usually takes 1-5 working days. Express options are available at checkout.
A: International shipping usually takes 5-10 working days. Express options are available at checkout.
Q: Will I have to pay any extra customs fees?
A: Nope! We cover all of the customs fees for you. There are no fees to EU, USA, CAN, AUS & NZ.
Exceptions: Duties/taxes may apply to Malta, Norway, Greece, Cyprus, Luxembourg, Monaco, Iceland, Estonia, Latvia, Lithuania, Croatia, Hungary, Slovakia & Slovenia.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking information so you can follow your package.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery, provided items are unused and in original packaging. Visit our Returns Page for full details.
Q: How do I start a return?
A: For UK orders, you can use our returns portal here. For orders outside of the UK, please contact our customer care team who will send you over all relevant information for your return.
Q: When will I get my refund?
A: Refunds are processed within 5 working days after we receive and inspect your return.
Products & Stock
Q: Do you restock sold-out items?
A: Yes, popular items are often restocked. Sign up for back-in-stock alerts on the product page to be notified.
Q: How do I know which size to order?
A: Our T-shirts & Hoodies all come in the same size. You can find all measurements and size info here on our sizing page.
Account & Support
Q: Do I need an account to shop?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and receive exclusive offers.
Q: How do I reset my password?
A: Click “Forgot Password” on the login page and follow the instructions to reset it.
Q: How can I contact customer service?
A: You can reach us at info@coldprintsstore.com or through our contact form
Didn’t find your answer?
We’re here to help! Contact us anytime at info@coldprintsstore.com