SHIPPING & RETURNS
We are official partners with UPS, DPD & Royal Mail. Both services offer speedy delivery times & live tracking updates on your parcels so you never have to miss a delivery.
We ship worldwide to over 50 countries on both standard or express options!
Shipping Times
Please allow 2-5 working days for UK orders to arrive.
Please allow 5-15 working days for EU orders to arrive.
Please allow 5-15 working days for USA orders to arrive.
Please allow 7-25 working days for ROW orders to arrive.
Every item at Cold Prints is printed & fulfilled in house from our studio located in Bristol, UK. This ensures every item can be quality checked before leaving us.
We will make your order as soon as we can, but sometimes there can be a slight wait during busy periods. Once your item is made, we check for quality and accuracy.
Your order status won’t change until it has been dispatched so please don’t worry if you don’t hear anything from us during your shipping time.
We will make you aware of any delays but If you would like any updates regarding your order feel free to get in touch via email and our friendly team will help check the status of your order.
Contact our support team via email on [email protected]
Tracking your order
Your tracking info will be emailed to you upon dispatch but feel free to get in touch via email if you have any questions regarding your tracking info.
Contact our support team via email on [email protected]
International Shipping
Quick, easy and fully tracked shipping worldwide! We love seeing the community everywhere on the globe sporting our brand.
We highly recommend including both your email address and your mobile phone number to your order at the checkout to ensure a smooth delivery process.
Europe (5-15 working days)
USA (5-10 working days)
AUS (5-15 working days)
Rest Of World (5-15 working days)
Will I have to pay customs charges?
Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Cold Prints. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
If you choose to refuse the customs fee and the parcel is returned back to Cold Prints, a shipping fee may be deducted from your refund.
Returns
* Extended xmas returns are valid until Jan 5th. This means any purchases made from Nov 10th can be returned until January 5th. The normal 14 day return policy will resume on Jan 6th.
We offer hassle free returns on all orders! Please contact us within 14 working days to request a return, Our friendly team will send the specific returns address and instructions on how to do so.
You can contact our returns team on [email protected] or reach us through our contact us form here – https://www.coldprints.co.uk/contact-us/
We do not offer exchanges for different sizes. We recommend ordering the new size/item you would like and returning the original product for a refund.
We are unable to refund any duties and taxes paid or incurred on an order.
Mystery boxes are both non refundable.
We cannot take responsibility for an incorrect shipping address filled on the site. Please ensure you check your completed address to make sure it is deliverable.
Please retain your proof of postage to avoid disappointment. If you cannot provide proof of postage or a receipt for your returned item your return may be be denied.
Returned items must be in the same condition unworn, unwashed, with any tags or branding attached and in the original packaging. We reserve the right to deny a exchange if items are not received in their original condition.
We do not cover return shipping costs. Please note that it is your responsibility to ensure your return reaches us, items that are not received will not be refunded so we recommend using tracked or insured service to avoid disappointment.
For any further help or questions on returns please email our customer service team on [email protected]